Wallis
Wallis Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wallis reviews show a 2.2 star rating from 7 customer reviews, with most consumers dissatisfied. Rating distribution skewed unfavorable. Pros: fast delivery. Cons: poor or no customer service, high prices, frequent return and refund failures, missing or delayed items and account access problems.
Key Takeaways for Future Customers
- Expect fast delivery but prepare for complicated returns and refund delays.
- Customer complaints note poor communication and unresponsive support when chasing refunds.
- Click and collect and account issues reported; confirm options before ordering.
Negative Feedback / Risk Areas
- Repeated reports of refund and returns portal failures causing unresolved refunds.
- Missing items, delayed deliveries, and no phone support; many customer complaints mention ignored emails.
- High price level noted alongside poor after sales service.
Positive Feedback
Customers cite fast delivery as the main positive experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wallis reviews show a 2.2 star rating from 7 customer reviews, with most consumers dissatisfied. Rating distribution skewed unfavorable. Pros: fast delivery. Cons: poor or no customer service, high prices, frequent return and refund failures, missing or delayed items and account access problems.
Key Takeaways for Future Customers
- Expect fast delivery but prepare for complicated returns and refund delays.
- Customer complaints note poor communication and unresponsive support when chasing refunds.
- Click and collect and account issues reported; confirm options before ordering.
Negative Feedback / Risk Areas
- Repeated reports of refund and returns portal failures causing unresolved refunds.
- Missing items, delayed deliveries, and no phone support; many customer complaints mention ignored emails.
- High price level noted alongside poor after sales service.
Positive Feedback
Customers cite fast delivery as the main positive experience.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chester, Cheshire
No response to query
- - No reply on whether the refund would come from them or the Debenhams link.
- - No reply from Debenhams; returned to Wallis, still unsure about a refund.
They didn't respond to straightforward query if refund was to be from them or Debenhams link
It caused frustration as I was confused and I ordered on Wallis site but Debenhams was against the item
I didn't get reply from Debenhams so returned to Wallis but was apprehensive if it would be dealt with and I would get refund. It wasn't clear apologies if me but do t think so
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warrington, England
Missing item.
- - First delivery arrived but left outside; second item missing.
- - Third delivery is waiting; missing item reported at 10am and escalated.
Ordered a number of items, split into three deliveries. First arrived, but left outside when instructed to hand deliver.
Second delivery, one item missing, crossed out on dispatch note. No mention item is no longer available. Third delivery, waiting.
Reported missing item via chat around 10am.
Said it had been escalated to a human, but still waiting for a response. Either send the item or refund.
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Communication is poor so good luck. I won’t be ordering again.
Orpington, Bromley
Had no contact from them regarding an order
Ive tried ringing, email, talking to a a robot voice telling me, cant find my order number, but I think they have taken my money from credit card
User's recommendation: Don’t order anything from Wallis,
Bristol, Bristol
Poor after sales
- - Only 1 of 7 items arrived on time; others were late or missing.
- - Returned all six items; money outstanding; won't order again.
I ordered 3x Dresses and 4x Coats on 27th October from Wallis to choose from for my Mothers funeral and paid for next day delivery, one coat arrived next day, two more and three dresses arrived after the event on 31st October and one remaining coat hasnt arrived at all.
I have reported this numerous times and have been contacted back to say they will get back to me which they dont.
I have returned everything Ive received which is six items. Its a lot of money to have outstanding. Im sorry to say I wont be ordering anything else from this company again, can you advise a very upset and disappointed customer.
User's recommendation: Complicated returns and no phone communication
Official Complaint
- - Tried for six weeks to get a £30 refund for a dress returned to Wallis; two complaints raised, emails ignored, and no acknowledgement.
I have gone to great length over a six week period to try to get a refund for a dress I returned to Wallis without success? Despite my raising two complaints they customer services I am no nearer to getting my £30 refund.
They armed now ignoring my many e mails and hope I go away! I wont! I already have in great length too?
I have not even received an acknowledgement to my complaint? Disgusted with the Company!
User's recommendation: Don’t use them!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Folkestone, Kent
Wrong colour
I bought 2 dresses, the colour I choose was raspberry but I received the wrong colour green and I want to return it to send back the colour I choose
Wokingham, Wokingham
Cant return dress - what a joke!!!!
- - The return portal link doesn't work and returns to DBZ PARTNER.
- - The reference number seems correct, but it is marked wrong when proceeding.
The return portal link doesn't work - states returning to DBZ PARTNER and that is it - you cant go any further - the reference number is correct and it states it is but when you go further it states its wrong, impossible!!! tried contacting customer services via email, no response.
User's recommendation: DONT BUY FROM HERE
I want to make an order, but I cannot see how to click n collect
- - Customer asks how to use click and collect.
- - There is no option to select click and collect when ordering, and collection is cheaper than delivery.
How can I click and collect. Its not clear, please assist.
I want to place an order, but there is no section for me to select click and collect. Its cheaper to collect than delivery fee.
Thanking you.
Customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into my account, all phone numbers are wrong I have tried them all.
- - Cannot access Wallis account; passwords failed; account locked.
- - Tried 3 days to contact Wallis; no success; phone numbers wrong; wants to return.
Wallis has totally blanked me.
I cannot get into my account, tried all my passwords but none were correct, I am now very angry as it is a wild goose chase trying to get in touch with Wallis, I have tried for 3 days, but to no avail ,I want to return an item, but I am locked out my account all phone numbers are wrong,very very angry
Preferred solution: My account I am locked out
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am left with items ,that don't fit also very shoddy material. I cannot return as I have forgotten my password.
- - No reply from Wallis to my complaint about returning goods.
- - Forgot my password; can't access account; £77 of goods don't fit and are inferior.
I am disgusted,at Wallis ,they have not replied to my complaint about returning goods,as a pensioner,every penny counts ,because I forgot my password and can't get into my account,I am left £77.of goods that don't fit ,and are inferior material.
Preferred solution: Full refund
User's recommendation: Please don't use wallis they are a nightmare.
Colchester, Essex
DUX02773****
- - Return Wallis order DUX02773****; the portal authorization code won't work.
- - Please email a QR code for returns at Asda using one for all.
Hi I need to return my Wallis order
DUX02773****
However I cant get an authorisation code to work on the portal
Can you please email me an qr code so I can return at Asda using one for all
Many thank
Karen rogers
01255 24****
User's recommendation: Don’t shop with them
Newtown, Powys
Failure to return item!
- - Purchased a Wallis dress, tried to return it per online instructions.
- - QR code exists but no return label or address; cannot contact Wallis.
Having purchased a dress from Wallis which isnt suitable, I have tried to return it following their online instructions! However, it is IMPOSSIBLE to get a returns label!!
I have tried numerous times with the help of others to no avail!!
I am able to download the QR code for the post office but NO label and NO returns address!!
It is also impossible to contact Wallis have tried emailing no luck and no phone numbers!!
Am EXTREMELY disappointed! Will not shop with Wallis again!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShambolic customer service system
- - Returned faulty coat for a refund; replacement sent.
- - Return portal fails and contact is ignored.
- - There is a second coat to return with no printer.
I sent a faulty coat back for refund, they ignored it and sent me a replacement instead I specifically did not want.
Trying to contact them they ignore emails,
There return system portal doesn't work most of the time.
Now I have a second coat to return with no printer.
I am disabled.
I don't want this coat
Shocking unbelievable system don't order anything from debenhams or Wallis.
If its wrong you won't get your refund.
Thieves.od
- No customer service
Preferred solution: Full refund
User's recommendation: None don't buy anything..
Want to return
- - Customer cannot generate a QR code for a return label on ENVI.
- - Please email the return label for printing; order number DUX02201****z.
Want to return item. Cant get QR code on my phone to create label at ENVI.
Please send return label to my email address so I can print for myself. Returning order number DUX02201****z
Thankyou
Regards
Yvonne Alcock
User's recommendation: Very good
Reading, Reading
Said had problems placing order as some options did work had a reply to ask me what I use then heard nothing
couldnt log in to my account, tried forgot password, went through to verify didnt work. Tried as guest - didnt work!
User's recommendation: hope you don’t have problems to order
Delivery
. I paid for unlimited next day delivery in May 2023 . I want to buy something from Wallis but I'm being charged to deliver yet my year for unlimited delivery is not over.
- Fast delivery
Preferred solution: Deliver product or service ordered
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